FAQ
Everything about our botanicals, care, shipping and returns. Still curious? Contact the studio.
Yes — that's the whole point of the studio. Every stem uses real-touch materials with hand-painted color variation and wired, shapeable branches. Most guests only realize they're faux when they touch the soil.
Almost no care is needed. Dust leaves gently with a dry cloth or a cool hairdryer on low every few weeks. Keep pieces out of prolonged direct midday sun to preserve color for years.
Orders over $150 ship free, anywhere in the country. Orders under $150 ship for a flat $12. Every order is packed in recycled, protective packaging.
Orders leave the studio within 2 business days and typically arrive in 3–7 business days. You'll receive tracking as soon as your order ships.
You have 30 days from delivery to return or exchange any piece, no questions asked. Items should be in original condition — we'll email a prepaid return label.
If your order hasn't shipped yet, yes — contact us as soon as possible with your order number and we'll take care of it.
Happily. Write to us with a photo of your space and the corner you're styling, and we'll suggest pieces and arrangements that fit.
Our ceramic vessels are fully glazed and watertight, so they work for fresh stems too — though they're designed to make faux stems shine.