30-day window
Every piece can be returned within 30 days of delivery, no questions asked. If something doesn't suit your space, write to hello@decorza.online with your order number and we'll start the return right away.
Condition of returns
Pieces should come back in their original condition — unused, undamaged and ideally in the original packaging. We understand a stem or two may have been fluffed; that's perfectly fine.
Return shipping
We email you a prepaid return label, so returning a piece costs you nothing. For oversized items like floor trees, we'll arrange a courier pickup at a time that suits you.
How refunds are issued
Once your return arrives at the studio, we inspect it within 2 business days and issue the refund to your original payment method. Refunds typically appear on your statement within 5 business days of arrival.
Exchanges
Prefer a different piece instead of a refund? Exchanges ship free — tell us what you'd like instead and we'll send it as soon as your return is on its way back to us.
Damaged or incorrect orders
If something arrives damaged or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll send a replacement immediately or refund you in full — your choice — and you won't need to return the damaged piece in most cases.
Non-returnable items
Gift cards and final-sale items marked at checkout cannot be returned. Everything else in the collection is covered by the 30-day promise.